Please read the following Terms & Conditions BEFORE you book your cabin on the cruise. This document contains important limitations on your rights. This is a legally binding terms and conditions document. This document contains additional contractual terms, conditions and limitations between you and CRUISE LAB CO. LTD, (“CRUISE LAB”) or their respective officers, directors, employees, agents, sponsors and contractors collectively referred to herein as the “Released Parties”), with respect to this cruise beyond the terms and conditions described in the Costa neoRomantica (Costa Cruises) Booking Terms and Conditions.

All references to “shipmate” shall have the same meaning as “Passenger” for purposes of this Contract and shall include each shipmate listed on a Ticket Contract and each shipmate, other than Cruise Lab personnel, Costa Cruises personnel and artists and artist personnel, who embarks on the Cruise or attends any Cruise or Cruise related events, whether or not listed on a Cruise Ticket Contract. All terms shall be considered gender neutral and pronouns shall refer to the masculine and feminine, as context requires.


By making this reservation, or by acceptance and/or use of the Costa Cruises shipmate Contract, the shipmate named thereon as shipmates, each shipmate and shipmate on the same reservation, acknowledges he or she has read, and understands each and every term, condition, and provision of the Costa Cruises Shipmate Contract and agrees to be bound thereby. In addition, by making this reservation or by the acceptance and/or use of the Costa Cruises Shipmate Contract by the shipmates named as shipmates, it shall be deemed to bear acceptance and agreement by each and every shipmate to all the additional Terms & Conditions set forth herein.


Includes all Cruise Lab entertainment related fees, your accommodation onboard IT’S THE SHIP Korea, all meals in the Self-service Restaurant and the Classic Restaurant (except for special menu listed with additional cost), non-carbonated and non-alcoholic beverages (eg. coffee, tea, juices, etc.), entry to all IT’S THE SHIP Korea 2020 events on and off the ship (except for specific entry requirements events) and the use of the ship’s other complementary facilities such as the gym, 4D cinema, Laser Star, multi-sports field, pools, jacuzzi and jogging track.

Your cruise fare does not include fuel surcharges, air fare or/and ground transportation to/from ship, shore excursions, sightseeing or meals and drinks ashore in port-of-call, meals in specialty and a la carte restaurants, laundry, wine, beer, liquors, cocktails, soda, mineral water, medical expenses, spa treatments, beauty salon, casino gaming, onboard shopping, onboard gratuities to the ship’s personnel or any other items of a personal nature.


Rates as described on the Pricing page of IT’S THE SHIP Korea 2020 website (www.itstheship.kr) are rates per shipmate and in US Dollar (USD) regardless of the type of cabin or the number of shipmates that will be occupying it. The date you make your reservation will ultimately determine your total payment due at the time of booking.

Payment Plan Options
1)    Pay in Full
Pay in full and you’ll never have to worry.

2)    Instalment Payment
The total cabin pricing will be split into equal monthly payments with final balance due no later than July 7, 2020, 23:59 hrs (KST). Due to a few credit cards requiring OTP / SMS codes, we are not able to charge your monthly payment automatically to your credit card on file on the due date of each month. In this case we will require you to login to your account and make the required payment for the instalment. It is your responsibility to know your payment due dates (7th of each month) as payment reminders will not be sent. If your instalment payment remains unpaid within 7 days after each month due date noted on your confirmation email, your reservation may be cancelled and any payments made will NOT be refunded.
The number and rate of your monthly instalment payments will be dependant on the time of purchase. Example, if you purchase on January 14, 2020, you would be required to make first payment during the time of booking.
Subsequently the balance will be split equally on the 7th of every month from February to 7th July 2020 being your last payment.
The instalment option is applicable until May 31, 2020 at 23:59 hrs (KST). After which the cabin payment will be in full for new bookings.
If you need to make any changes to your instalment payment plan dates or credit card, please contact us via KakaoTalk (+82 4223 6813) / WhatsApp (+65 6802 6491), or call us at +82 4223 6813 on Monday to Friday from 11:00 hrs to 18:00 hrs (KST & MYT) or email info@itstheship.kr prior to the first of each month.
All new shipmate booking made after May 31, 2020, 23:59 hrs (KST) and new reservations booked on June 1, 2020 at 00:00 hrs (KST) onwards will require full payment. Please contact us via KakaoTalk (+82 4223 6813) / WhatsApp (+65 6802 6491), or call us at +82 4223 6813
on Monday to Friday from 11:00 hrs to 18:00 hrs (KST & MYT) or email info@itstheship.kr for more information.

To change your payment plan option:
1.    Please contact us via KakaoTalk (+82 4223 6813) / WhatsApp (+65 6802 6491), or call us at +82 4223 6813 on Monday to Friday from 11:00 hrs to 18:00 hrs (KST & MYT)
2.    Email info@itstheship.kr

To change your credit card number on record:
1.    Please contact us via KakaoTalk (+82 4223 6813) / WhatsApp (+65 6802 6491), or call us at +82 4223 6813 on Monday to Friday from 11:00 hrs to 18:00 hrs (KST)
2.    Login to your Galactix account at http://www.galactix.asia/itstheship-korea-2020


If payment is not received within 7 Days of the monthly instalment or final payment due (which is July 7, 2020, 23:59 hrs KST), Cruise Lab reserves the right to consider a reservation cancelled. Any partial payments made prior will not be refunded.

1.    Payment Terms supersede those made by the Costa Cruises shipmate Contract.
2.    Please note the payment provisions of this Terms & Conditions apply to the Cruise, regardless of any representations made by Costa Cruises or its affiliated entities, whether in the Costa Cruises shipmate Contract terms or elsewhere.
3.    All rights granted to shipmates in the Costa Cruises shipmate Contract, relating to the payment or refund of cruise fare and to cancellations by shipmates shall not be operative.


Mandatory Government taxes, port and ticketing fees totaling USD230 per shipmate will be charged with your cruise fare.

Gratuities will be charged to your cabin account at time of boarding in the amount of USD46.50 per shipmate for Standard cabins (Balcony, Oceanview and Inside Cabin) and USD55.50 per shipmate for Suites (Suites & Grand Suites).

Costa Cruises charges per shipmate gratuity as part of standard cruise offering. The gratuity will be charged onboard to our shipmates’ cabin folio and payment is made at the end of the cruise when the shipmate settles their onboard expenses.

Casino dealers and spa personnel are not included since not all shipmates will utilize those services. Gratuities for bar services and servers will be included on all bar checks, added to the price of your drinks.


Shipmates will be assigned a cabin automatically based on the best availability at the time of booking.


Due to the unique nature of our event, we have a very strict cancellation policy. We HIGHLY recommend that shipmates consider purchasing travel insurance.

You can cancel on or before April 1, 2020, 23:59 hrs (KST) for a refund less administrative charges of USD300 per cabin.

As of April 2, 2020, 00:00 hrs (KST) all monies paid (including your paid instalment) are non-refundable. There will be no refunds given for those who do not show up on time, unused tickets or after the Cruise has occurred. REFUNDS WILL NOT BE GIVEN FOR ANY REASONS AFTER April 1, 2020, 23:59 hrs (KST).

All cancellation requests must be submitted in writing with reason of cancellation and any supporting documentation. Please email info@itstheship.kr to cancel your reservations.

Again, we HIGHLY recommend that shipmates consider purchasing travel insurance.

Please note the cancellation provision of this Terms & Conditions applies to the Cruise, regardless of any representations made by Costa Cruises, whether in its contract terms or elsewhere. All rights granted to shipmates in the Costa Cruises contract relating to the payment or refund of cruise fare and to cancellations by shipmates shall not be operative.


The shipmate who places a reservation for a cabin onboard is considered the cabin ‘Lead’ shipmate and is SOLELY RESPONSIBLE for initiating or authorizing changes to the booking/reservation.

All shipmate’s changes must be initiated by the ‘Lead’ shipmate. Changes will only be made by Cruise Lab and name change fee(s) will be applied. The ‘Lead’ shipmate must contact Cruise Lab directly via KakaoTalk (+82 4223 6813) / WhatsApp (+65 6802 6491), or call us at +82 4223 6813 on Monday to Friday from 11:00 hrs to 18:00 hrs (KST) or info@itstheship.kr to make changes.

During the reservation process you can opt to provide shipmate details at a later date up until 2 months prior to sailing, i.e. June 28, 2020, 23:59 hrs (KST).

If shipmate details have been provided and ‘Lead’ shipmate would like to make changes, from June 29, 2020, 00:00 hrs (KST) onwards the administrative fees or USD300 per shipmate, per name will be charged.

Your cabin number is subject to change without notice at the discretion of the cruise line. No changes of any kind (name or cabin) will be accepted within one month of sailing ie July 28, 2020, 23:59 hrs (KST).


Your decision to accept a roommate for the Cruise is at your own risk. Cruise Lab and its Released Parties are not responsible nor liable for any and all claims or cause of action arising out of or in connection with your selection of a roommate for the Cruise, including, without limitation, any injury or damage to shipmates or property which may be caused, directly or indirectly, in whole or in part, from such request or selection.

It shall remain the ‘Lead’ shipmate’s responsibility to ensure that the Cruise Fare is paid in full by all parties. In the case that a roommate defaults on payment, cancels their reservation or there is a dispute resulting in the desire to no longer room together, the ‘Lead’ shipmate shall be responsible for the full cabin fare and/or for finding a replacement roommate.


Cruise Lab and/or Costa Cruises reserve the right, at any time, to change the cruise itinerary, program, line-up, and event locations whenever advisable or necessary. In this case, Cruise Lab and/or Costa Cruises will NOT be responsible for any loss or expenses caused by reason of such changes or abandonment. Refunds will NOT be made to shipmates who select not to complete the cruise for any reason or cause whatsoever.


Female shipmates who will be less than 24 weeks into their pregnancy on the day of departure and for the duration of the cruise, may sail. This policy is due to the risk of premature labor. Pregnant women must have a letter from their doctor (on the physician’s letterhead) stating how far along (in weeks) their pregnancy will be at the beginning of the cruise, that mother and baby are in good health and fit to travel, and that the pregnancy is not high-risk.

Adults with a legal international age of nineteen (19) or older may sail on IT’S THE SHIP Korea 2020. The Cruise Line shall refuse boarding to any shipmate under the age of eighteen.

Shipmates not conforming to these policies will be denied boarding and no refund of the cruise fare will be issued. There will NOT be any exceptions to these policies.


All shipmates must travel with a passport (valid for at least six months beyond completion of travel). Shipmates from countries that require a visa into Korea, is responsible to do so prior to sailing.

All shipmates must present the required documentation at embarkation. Shipmates without the required mandatory documentation will be DENIED boarding and NO REFUND will be issued. Please understand that Costa Cruises will strictly enforce this requirement to be in compliance with this important mandate.

Cruise Lab and the other Released Parties (as herein defined) assume no responsibility for advising you of immigration requirements. Non-Korean citizens, including resident aliens, must contact the appropriate consulates, embassies and/or immigration office(s) to inquire about necessary documentation for the Cruise.

Your name, as listed on your travel documents, must exactly match your name as listed on your Cruise documents.


All shipmates must ensure that they are medically and physically fit for travel.

The Centers for Disease Control (CDC) and the World Health Organization (WHO) provide guidelines as to which vaccinations are required in each country. In many cases inoculations are recommended but in some circumstances they are required.

We recommend that you check with your Healthcare Professional or a Travel Medicine Specialist certified by the WHO for guidance. Other informational resources can be accessed at the Center for Disease Control and Prevention’s Traveler’s Health website and the World Health Organization website.


By booking the Cruise, you warrant that you, and those traveling with you, are physically fit to travel at the time of embarkation. You must notify Cruise Lab at the time of booking of any disability or other medical or physical condition that may require special assistance during the Cruise.

Your failure to do so will release the Released Parties from any liability for loss, damages or other compensation arising from or related in any way to such disability or condition. Cruise Lab and Costa Cruises reserve the right to require that any shipmate who is not self-sufficient travel with a companion who shall take responsibility for any assistance needed during the Cruise and in case of emergency.


If a shipmate requires a wheelchair, powered wheelchair or scooter to use at any time during the course of their cruise they can bring their own or rent one from an outside vendor who will deliver it to the ship. Costa Cruises does NOT offer these items for onboard use. Just advised us in advance during booking or 30 days prior to the sailing date for us to allocate the specific wheelchair accessible cabin for you. Special requests are subject to availability at time of booking and not guaranteed.


You assume all risks associated with travel and transportation on the Cruise. While at sea or in port, the availability of medical care may be limited and/or delayed. You acknowledge that all or part of the Cruise may be in areas where medical care and/or evacuation may not be available.

You agree to indemnify and reimburse Cruise Lab and/or Costa Cruises in the event that either party, in its sole discretion, chooses to advance to you the cost of emergency medical care, including medical evacuation and/or medical care provided ashore, as well as transportation and/or lodging in connection therewith. Cruise Lab shall have no responsibility to advance any such costs.


Costa Cruises and Cruise Lab assume no responsibility for carry-on luggage. Any luggage left at the pier will be forwarded at the shipmate’s expense. Claims for luggage loss or damage must be made in writing to debarkation personnel prior to leaving the pier area.

All luggage must be stored in the shipmate’s cabin. Pets, dangerous or illegal items such as weapons, explosives, combustible substances, non-prescription controlled substances, or banned/illegal drugs may not be brought onboard IT’S THE SHIP Korea. Any such items shall be surrendered to security at embarkation and may be disposed of at the sole discretion of Costa Cruise Lines.

All hand-carried and/or checked-in luggages are subject to security clearance.


You may not sell, promote, distribute or offer for sale any merchandise, goods, souvenirs or other products on the Cruise without first obtaining Cruise Lab’s written approval.


Cruise Lab and/or its promotional partners have the exclusive right to include photographic, video and other visual portrayals of shipmates in any medium of any nature whatsoever for the purpose of trade, advertising, sales, publicity or otherwise, without compensation to shipmates, and all rights, title and interest therein (including all worldwide copyrights therein) shall be Cruise Lab sole property, free from any claims by shipmates or any shipmate deriving any rights or interest from shipmates.

A video crew may be shooting footage to be used for the promotion of future Cruise Lab events. When the video team is shooting any particular location/venue on the ship, your presence at the said location/venue acknowledges your permission for your likeness to be used in future, non-broadcast/broadcast promotional videos, TV shows or still pictures. If you do not wish to be filmed please notify the video crew and be prepared for them to ask you to exit the location/venue for a short time until taping is complete.


Shipmates will be permitted to take photos and videos onboard IT’S THE SHIP and during performances with small, non-professional digital cameras and cell phones. Out of respect for our performers and your fellow shipmates, we ask that you please NOT use flash during shows. Professional quality cameras with detachable lenses and video specific cameras are strictly prohibited. Shipmates are not allowed to use any footages/pictures for any commercial purpose without the consent or approval from Cruise Lab. We appreciate your cooperation!


Transportation on the Cruise may be denied to any shipmate who, in Cruise Lab’s or Costa Cruise Line’s sole discretion:
(1)    is or becomes in such a condition as to be unfit to travel
(2)    is dangerous or obnoxious to others or
(3)    is inadmissible under the laws of any country of debarkation

In addition, Cruise Lab and Costa Cruises reserve the right to refuse passage, disembark or confine to a cabin any shipmate whose physical or mental condition or behavior they consider, in their sole discretion, to constitute a risk to the shipmate’s own well-being or that of any other shipmates.

Cruise Lab and Costa Cruises has the right to disallow booking or boarding to any shipmate that, in the opinion of Cruise Lab and Costa Cruises, may impact the cruise, other shipmates, or artists in a negative or disruptive way. Cruise Lab and Costa Cruises shall have unilateral rights in any such decisions.

The Released Parties shall have no liability to any such shipmate or any third party arising out of any such decision. Any costs resulting from Cruise Lab ’s and/or Costa Cruises’s decision, including, without limitation, costs of lodging and transportation, shall be the responsibility solely of the shipmate.


KOREA AUTHORITY has a zero tolerance policy regarding the use, possession, purchase or distribution of illegal controlled substances. Any violation of this policy will result in disembarkation from IT’S THE SHIP Korea as well as the individual(s) being turned over to the local law enforcement officials for appropriate legal action. In such cases, Cruise Lab and Costa Cruises shall not be liable for any refund or other compensation or damages.


Shipmates are prohibited from bringing any alcoholic beverages, non-alcoholic beverages or any raw or cooked food onboard. We reserve the right to refuse the sale of alcoholic beverages to anyone. Costa Cruises Cruise Lines will retain alcoholic beverages purchased in the ship’s gift shops until the end of the voyage.


Strictly no open packs of cigarettes/tobacco products allowed. Any tobacco product(s) of which it’s seal has been removed and/or opened will be confiscated before embarkation. This is to ensure that no illegal substances are hidden or placed inside the tobacco product(s) before boarding the ship.


In accordance with Cruise Lab’s charter agreement with Costa Cruises, Costa Club Programmes will not be available or applicable.


IT’S THE SHIP Korea 2020 is an event cruise featuring multiple headline musicians. Nothing contained herein is intended to be, nor shall it be construed as a right or guarantee to specifically attend any particular concert on any particular date to be performed by any particular artiste. Cruise Lab and shipmate agree that shipmate is purchasing passage onboard a specific vessel during a specific period of time during which time it is anticipated that headline musicians will perform multiple concerts onboard the vessel during the Cruise. Included in such purchase price, but ancillary thereto, is an entertainment package pursuant to which several artistes will perform at a time or times during the Cruise which times will be announced prior to sailing and/or during the Cruise. Due to the large number of artistes and other activities onboard, there may be some conflicting events and performances. Cruise Lab cannot guarantee that any shipmate will be able to attend every performance aboard the Cruise. It is also anticipated individual musicians will attend publicity and promotional events during the Cruise while onboard to provide shipmates an opportunity to meet the musicians in person. However, Cruise Lab can make no guarantee that any shipmate will in fact be able to meet any of the musicians in person during the Cruise.

All performances are festival style with general admission. Cruise Lab will not guarantee that you get to see a specific artiste or meet them, but due to the multiple performances by each artiste, it is our hope you will see the best shows of your life.


In the event of strike, lockouts, riots or stoppage of labor from whatever causes, or for any other reason whatsoever beyond the control of Cruise Lab or Costa Cruises, Costa Cruises in its sole discretion may cancel, advance or postpone any scheduled sailing or call at any port and may (but is not obligated to) substitute another vessel, and neither Costa Cruises nor Cruise Lab shall be liable for any loss whatsoever to shipmates by reason of such cancellation, advancement, postponement, or substitution. Thereupon, Cruise Lab shall return to you, if the Cruise is completely cancelled, your cabin fare and related taxes and fees, or, if the Cruise is partially cancelled, a proportionate part thereof. Under such circumstances, Cruise Lab and the Released Parties shall have no further liability for damages or compensation of any kind. Please note that the availability of any refund for travel insurance and/or other travel products (airfare, hotel, car rental), will be determined in accordance with the applicable cancellation policies for such other products or services.


Cruise Lab has entered into an agreement with each performing artiste on the Cruise to be present onboard the Cruise and perform in accordance with terms specified therein. However, neither Cruise Lab nor Costa Cruises shall be liable or responsible for failure of any artistes or musician to appear onboard or to perform under its agreement. Further, neither Cruise Lab nor Costa Cruises shall be liable or responsible for any loss, damage, cost or expense of any kind to any shipmate or any other shipmate or entity in the event that such performance is prevented or such loss, damage, cost or expense is caused by or results directly or indirectly from any act of God, war, fire, collision, directions of underwriters, arrest, order or restraint by any government agency or official acting under color of authority, acts of terrorism, labor disturbances or disputes, civil commotion, weather conditions and considerations of the safety of the vessel (for which the Master shall be the sole judge), breakdowns of or damage to the vessel’s hull or machinery, requisition of the vessel by governmental authority, illness, death of a family member or other cause or circumstance beyond Cruise Lab’s reasonable control. In the event of any failure of contracted artistes to perform during the cruise, Cruise Lab, in its sole discretion, may engage a replacement artiste or artistes, or may change, postpone or terminate all or any part of the Cruise or the entertainment program or change the program or itinerary. In such case, Cruise Lab shall have no liability to any shipmate for any loss, damage, cost or expense whatsoever by reason of such change.


By booking the Cruise, you (the shipmate) agree to release and hold harmless the Released Parties, from and against any claim or cause of action arising out of or in connection with your travel on and participation in the Cruise, including, but not limited to:

Injury, death or delay of shipmates, or loss, damage or delay of or to shipmates’ baggage or other property, which may be caused, directly or indirectly, in whole or in part, from participation in the Cruise, including, without limitation, shipmate’s use of or participation in any shore excursion, onboard concession or athletic or recreational activity

Your request for or selection of a roommate for the Cruise

Emotional distress, mental suffering or anguish or psychological injury of any kind under any circumstances (except when such damages were caused by the Released Parties’ negligence and resulted from the same shipmate’s sustaining actual physical injury, or having been at risk of actual physical injury, or when such damages are held to have been intentionally inflicted by the Released Parties)

Any change in scheduled Cruise events and/or celebrity appearances or

Costa Cruises exercise of its contractual rights (see below).

You further agree that the Released Parties shall not be held vicariously liable for the intentional or negligent acts of any shipmates not employed by any of the Released Parties, nor for any intentional or negligent acts of any of the Released Parties’ employees committed while off duty or outside the course and scope of their employment.


It is agreed by and between the shipmate and Cruise Lab that all disputes and matters whatsoever arising under, in connection with or incident to this Contract or the shipmate’s cruise, shall be litigated, if at all, before the courts of Korea. Korea law shall govern the sale of all tickets / cruise fares.

These Terms and Conditions and the terms accepted during the cruise reservation process contain the entire agreement between Cruise Lab and shipmate and supersedes any other agreements, written or oral, relating to the subject matter herein. Any waiver of any provision of must be made in writing and signed by an authorized representative of Cruise Lab. If any portion of shall be determined to be invalid, then said portion shall be deemed severed from the Contract in such jurisdiction only and all remaining portion shall remain in full force and effect.

These Terms and Conditions may be enforced by each of the Released Parties in accordance with the Contracts (Rights of Third Parties) Act (Cap 53B)


* * * * * * * * * *


To the best of our knowledge, the information contained herein is accurate and reliable as of today, 12th December 2019 Terms & Conditions will be updated periodically or subject to change at any time without notice. Cruise Lab or Costa Cruises do not assume any liability whatsoever for the accuracy and completeness of the information.

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